FAQ

  • When do bookings close?
Bookings close 30 days before the trip date. 

  • If I choose an instalment option, how do I know when my next payment is due?
We will send you an email reminder. Alternatively, you can log onto the website and make your payment from there.

  • What happens after I’ve made a payment?
You will receive a confirmation email for your payment. Our team will contact you to confirm your booking, and provide additional details for the trip.

  • Should I not be able to complete a payment, what happens?
The refund policy below applies.

  • What is the refund policy?
Up to 60 days before the trip - full refund (less PayPal transfer fees)
59 to 30 days before the trip - 50% refund (less PayPal transfer fees)
Less than 30 days before the trip - no refund

  • If I test positive for Covid-19 before the trip, can I get a refund?
If you provide a positive Covid-19 certificate 21 days prior to the trip, we will issue a full refund. The certificate must be from an approved lab, and must be stamped. We will not issue a refund unless a certificate is sent to us not more than 21 days before the trip. You can also transfer your payment to another trip.

  • If I cannot travel at the last minute, or do not show up for the trip, can I get a refund?
The refund policy still applies. 

  • Do you provide travel insurance for the duration of the trip?
No, each traveller must provide their own comprehensive travel insurance. 

  • Do you provide a flight-booking service?
No, all travellers should book their own flights and handle their own visa requirements. We are not responsible for providing alternative trip itineraries should you book flights and visas, and not end up booking a trip with us.

  • Can you share other travellers’ flight details so I can make a similar booking?
We will try to make this possible. Please note your host will be at the destination before you and will therefore not be on the same flight as you. 

  • Where will I meet the host?
You will meet the host at the destination airport. They will be waiting for you at the arrivals terminal. You will have ample communication with the host prior to the trip start date.

  • Do you arrange Covid tests at the destination?
Yes, we will all go as a group for our Covid tests. However, you need to pay for this service yourself.

  • Can I share a room with my friend or partner?
We do not offer shared rooms as part of our booking arrangements (unless explicitly stated as part of a package). We will also not arrange a traveller for you to share with. If you already have someone to share with, please let us know so we ensure you have the same room. The trip price does not change. 

  • Which hotels/resorts will we stay in?
With the exception of hiking trips, we aim to ensure 4-star and 5-star accommodation is booked for our guests. We confirm resort names with paid guests a month before the trip. This is due to the nature of booking arrangements we have with our vendors.

  • What happens if a trip is cancelled?
Should we cancel a trip (e.g due to Covid restrictions), we will provide a full refund to all our guests.

  • Can I meet the hosts prior to the trip?
Paid guests are able to meet the host prior to the trip. Should you need to get some more information about the trip before booking, we can schedule a Zoom call to discuss any questions you might have. Please email us or send us a WhatsApp message to schedule this.

  • Can I meet the other travellers prior to the trip?
As most travellers are coming from different destinations, it may not always be possible to arrange this. However, 30 days prior to the trip, arrangements for this can be made should the .